Contact Us

Corona virus Information

On 16th March, we received the following communication from SOLT and UK Theatre, who represent many of the UK’s theatres:

“We regret to announce that from this evening (including tonight’s performances) SOLT and UK Theatre venues have closed following official government advice. They will remain closed until further notice and will re-open when possible, following government recommendations.”

We are likely to learn more today about how many performances are affected, and this may differ from show to show. As soon as a suspended show is confirmed as cancelled, we will be in touch to book you in for an alternative date or process a refund.

Please do not contact us about a new refund or exchange. We are extremely busy and your enquiry will not be processed any quicker, as we will work through booking amendments and refunds as performances are cancelled.

We thank you for your patience and understanding in these unprecedented times.

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Rufen Sie uns an unter : +44 (0) 207 492 1606

Lines are open Mon-Fri 8am-8pm, Sat 9am-7.30pm, Sun 9am-7pm

Please note that for discounted tickets, bookings made over the phone are charged at a £1.50 supplement per ticket over our internet prices.

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Klicken Sie hier um unser Online-Antragsformular fertig auszufüllen. Wir antworten Ihnen innerhalb von 48 Stunden.

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customerservices@encoretickets.co.uk - Bitte schreiben Sie Visit Britain Germany in die Betreffzeile.

Wir setzen uns dann innerhalb von  48 Stunden mit Ihnen in Verbindung. Sollte Ihre Anfrage dringend sein, rufen Sie uns bitte an, damit wir Ihnen dann gleich weiter helfen können.

Oder falls Sie uns lieber schreiben möchten

Die Addresse lautet:

Visit Britain Germany, c/o E-Commerce, Encore Tickets Limited, Second Floor North, Harling House, 47-51 Great Suffolk Street, London SE1 0BS